Three standards for handling B2B inquiries

A new campaign won't make up for inquiries that go unanswered, outdated website messaging or inconsistent communication with potential clients.

Sometimes the most valuable marketing improvements aren't new.

They're the things your business should already be doing consistently.

Insights/Practical check

Diagram

The life of an inquiry

  1. 01ArrivesA name is assigned
  2. 02First replyWithin one business day
  3. 03ConversationEnds with a next step
  4. 04RecordedDate, person, action
01

Every inquiry has a named owner

One person is responsible for each inquiry from the first message. Not "the team." A name.

02

Every inquiry gets a reply within one business day

It doesn't need to be a full answer. It needs to show that someone read it and will act.

03

Every conversation ends with an agreed next step

A date, a person and an action. If a call ends with "we'll be in touch," the opportunity tends to fade.

Table

Audit your last ten inquiries

InquiryWho owned itTime to first replyNext step agreed
1
2
3
4
5
…

Fill in a row for each of your last ten. The gaps show you where to start.

How to check where you stand

Look at your last ten inquiries.

For each one, find out who owned it, how long the first reply took and what the next step was.

The gaps you find are usually quicker to close than a new marketing channel is to build.

Keep reading.

Ready to talk about where your growth should come from?

Book a 30-minute call with Katleen to discuss your business, your current marketing and whether the Growth Partnership is the right fit.